PAYMENT

• Accepted methods of payment

On our website, it is possible to pay your order by Mastercard or Visa.

Your bank account will be charged after confirmation of your order.

In store, we accept cash (in Euros), as well as Visa and Mastercard.

We currently do not offer payment by American Express or Paypal.

We do not offer payment in installments on our website or in our shop.

• Secure payment

All payments made on our website are completely secure and your personal data is not saved by Polène.

• Currencies accepted

You can pay your order by choosing one of the following currencies :

- In Euros on our French website,

- In US Dollars on our English website,

- In Yuans on our Chinese website.

• Payment difficulties

We use a strict security system for our website. Therefore, the name used to place an order must be the same as the name indicated on the credit card used for payment.

If  you encounter difficulties during this step, we advise you to contact your bank.

The message "2000 DONOR NOT HONOR" may appear during the validation of your payment: it is a message sent by your bank indicating the refusal of your bank to make the transfer. In this case, we invite you to contact your bank because only your bank can tell you the reasons for these difficulties and provide you with a solution.

• Debit from my bank account

Your bank account will be debited as soon as your order is validated.

Please note that we do not offer payment in installments in store or on our website.

• Invoice request

A summary of your order that can be used as an invoice and can be found in the order confirmation email, but we can of course also send you an invoice. For this, please contact us at contact@polene-paris.com.

• Tax refund

We do not offer tax refunds in our shop or on our website.